On Demand Support
Whether you’ve already been using Alphatax or our other applications for weeks or years, Tax Computer Systems can provide on demand support to resolve any on-going issues and make sure you get the very best out of our range of products.
Post implementation support is available for all our products and platforms. It offers constantly up to date advice to our tax users and where relevant their IT infrastructure teams alike.
When using Alphatax or any of our other products, there are many ways in which we can assist to ensure you utilise the latest available functionality. Here are just some of the ways we can help:
- IT Infrastructure support – you may be using our applications to achieve the desired result, but maybe not entirely happy that they’re operating as well as they could be. Our implementation advisors can liaise with your IT infrastructure teams to ensure any potential issues are identified and a solution provided that can be understood and used by all parties involved
- Computation compliance tracking – Alphatax includes a number of methods to track your progress through each year’s compliance requirements. We can provide advice on how to adapt these methods and use the technology available to seamlessly fit your internal process needs
- Data structure reviews and assistance – if you’ve been using Alphatax for a number of years, there is considerable benefit in asking our support team if this data is being used effectively and is structured in the best way to use the latest functionality
Existing customers can experience improved efficiencies and greater clarity with all aspects of our implementation support.