Technical Support Service

At Tax Computer Systems, we have an established reputation in the CT industry for delivering the highest quality customer support. Our UK based support team includes a high number of tax technical experts from industry and practice along with a number of IT and implementation specialists. This means all queries are resolved using the most practical methods which are easily understood and applied. Our pragmatic approach is one of the fundamental reasons why our support is considered the best in the industry.

Whenever you require support on any aspect of Alphatax or any of our other products, there are many ways in which we can assist to provide solutions:

  • Standard support e-mails – our active support ‘inbox’ which is constantly monitored for incoming queries, with detailed, practical responses provided quickly and efficiently.
  • Telephone support – our dedicated helpline manned by experienced Alphatax product specialists. This ensures your query is addressed there and then, or escalated to the most relevant members of the support team.
  • Additional web link functionality – allows us to utilise the latest technology and provide a practical, speedy response as if we were with you at your desk.
  • Online help menu – our content sensitive help menu is available to all customers, providing quick access to Tax Computer System’s latest news, key features and useful links regarding the latest tax legislative changes. We also offer a variety of tutorial videos

Our proactive methodology ensures the large majority of our queries are dealt with on first response with over 90% being within the same day.

 

Dedicated support services

Tax Computer Systems offer a dedicated support service during peak hours, which includes:

  • A dedicated telephone line
  • Your own customer support manager

For further details, please speak to your account manager or email us at support@taxsystems.com

 

Contact Details

 

Support telephone number:

01784 777 666

Support email:

support@taxcomputersystems.com

 

Support Opening Hours

 

Monday-Friday 9:00 – 17:30